FAQ

Do shoppers need to enter an email or phone number?

No. Browser push subscriptions are created by the shopper's browser after they click Allow. Pushrr does not need an email address or phone number to send web push notifications.

Can I import email or SMS subscribers?

No. Email and SMS contacts cannot be converted into browser push subscribers. Shoppers must visit your storefront and allow browser notifications.

Does Pushrr work on iPhone?

iOS web push support depends on iOS version, Safari behavior, and whether the site is eligible for web push. Test desktop Chrome or Edge first, then validate iOS separately.

Why does the browser prompt not show?

The shopper may have blocked notifications, the browser may not support Web Push, or the prompt may be waiting for the next eligible timing window.

Does Pushrr rotate VAPID keys?

No during normal setup. Pushrr keeps VAPID keys stable per website so existing subscribers remain sendable.

Why are impressions lower than subscribers?

Total subscribers can include inactive or unreachable endpoints. Browsers and push providers also do not guarantee every sent notification becomes a visible impression.

Can I stop a campaign after sending?

You can pause a live campaign to stop the remaining pending and retryable sends. Once a notification has already been accepted by browser push services, Pushrr cannot recall it from devices. Drafts and scheduled campaigns should still be reviewed before sending.

Why did an abandoned cart notification not send?

The shopper may not be an active subscriber, Shopify may not be connected, the workflow may be disabled, the cart may have been recovered, or the send delay may not have elapsed.

Can I customize notification images?

Campaigns can include images where browser support allows. Recovery automations may use available cart or product data. If an image is missing, the notification can still send without it.

Does uninstalling the Shopify app delete all data?

Uninstalling disconnects the Shopify installation. Account and Pushrr data are not automatically deleted only because the Shopify app was uninstalled. Contact support for account or store data requests.

What should Shopify reviewers test?

Reviewers should sign in with the provided test account, connect Shopify, allow notifications on a supported browser, confirm subscriber creation, create a campaign draft, and review abandoned cart or checkout automation setup.